Below FAQ are some common concerns of our customers before purchasing the products.
Q: What is ISOLA ROSA?
ISOLA ROSA is a UK-based online store specializing in high-quality home décor, bedding, and kitchenware.
Q: Where do you ship?
We currently ship across the United Kingdom. If you’re outside the UK, please contact us at info@isolarosa.com for potential shipping options.
Q: How long does delivery take?
Standard UK delivery takes 3-5 business days, while express delivery takes 1-2 business days. Delivery times may vary during peak seasons.
Q: What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. To start a return, email us at info@isolarosa.com.
Q: How can I track my order?
Once your order is shipped, we will send you a tracking link via email.
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, Klarna, and Apple Pay.
Q: Can I cancel or modify my order?
Orders can only be modified or canceled within 24 hours of purchase. Contact us at info@isolarosa.com for assistance.
Q: How can I contact customer support?
You can reach us via email at info@isolarosa.com. We aim to respond within 24 hours.